Need help? Call our New Zealand-based team on 0800 367 468

Airline Conditions of Carriage

All flight tickets are subject to the rules of the specific fare selected as well as the Airline Conditions of Carriage and the IATA Conditions of Contract.

Please select the airline you are travelling with to view these. If you have any questions relating to these, please contact the airline direct.

Aircalin

Air Canada

Air China

Air France

Air New Zealand

Air Tahiti Nui

American Airlines

Austrian Airlines

British Airways

Cathay Pacific

China Airlines

China Eastern Airlines

China Southern Airlines

Delta

Emirates

Etihad

Fiji Airways

Hawaiian Airlines

Hong Kong Airlines

Japan Airlines

Jetstar

KLM Royal Dutch Airlines

Korean Air

LATAM Airlines

Lufthansa

Malaysia Airlines

Philippine Airlines

Qantas

Qatar

Rex

Singapore Airlines

Swiss Airlines

Thai Airways

Turkish Airways

United Airlines

Vietnam Airlines

Virgin Atlantic

Virgin Australia

Terms for other suppliers are available on request.

Don’t forget to sign-up and earn Disloyalty Points while you’re here.